Windows 8 Phone: Common problems & Solutions

Problem: Random rebooting
Solution: Try factory reset. Go to About > Reset your phone and tap Yes.

Problem: Screen freeze
Solution: Press & hold the volume down and the power button for 10 seconds. Your device should restart and work as normal.




Problem: Fast battery draining problem
Solution: A number of apps have been cited as potential drains including Nokia Drive Beta, various

messenger and music apps, and even some games. You can go to Settings > Applications > Background tasks and block any apps you don’t want running in the background.

Problem: Sync not working.
Solution: Uninstall the Skype app and then force a sync of all problem accounts. This should resolve the issue and you should be able to reinstall the Skype app.

Problem: Auto-brightness problem
Solution: disable auto-brightness and set the phone to Medium brightness just to prevent it from changing repeatedly.
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